Computer attack: Questions and answers for students

Latest information, instructions and further links about the cyber attack for students.

No further updates (1.7.2020)

Starting 1 July 2020, there will be no further updates to these FAQ pages. Please visit the website of IT.Services for information on the current system status.

How do examination and exam registrations work without e-campus? (26.5.2020)

You can again register for exams via Campus Office, in the eCampus Webclient.

Which systems are currently running and which are not? (5.6.2020)

A current overview is available at the websites of IT.Services and the Network Operation Center.

Not every system is currently running with the full technical resources, so it may be overloaded if too many users access the system at the same time. If a system is stuck, you should try it during off-peak hours.

Is eCampus affected? (26.5.2020)

After the cyber attack on the RUB, reconstruction is underway. The following services are available again via the web interface of the IT campus management system E-Campus:

  • Campus Office, University Calendar
  • NRW ticket
  • View/print overview of the performance records
  • Certificate of study
  • Account overview (for self-monitoring of payments made to the RUB)
  • Change of address
  • Set/change password to LoginID

The NRW-Ticket service is also available via this link.

The system is currently not yet running with the full technical resources, so it may be overloaded if too many users access the system at the same time. If the system is stuck, you should try it during off-peak hours.

How can the student secretariat ("Studierendensekretariat") be reached? (22.5.2020)

All e-mail addresses of the student secretariat are reachable again.

What should students do if they have no access to NRW ticket and get into a ticket inspection? (18.5.2020)

The NRW-Ticket is available again via eCampus Webclient and via the external link.

Old information:

The ASTA has informed all transport companies about the hacker attack. When checking buses and trams, students can present a student ID, certificate of enrolment or letter of admission.

If the inspector does not accept these documents and imposes a fine, please contact the relevant transport authority and refer to the official RUB website about the attack. If the fine is not lifted, please report by e-mail to verkehr@asta.bochum.de. More information here (german website).

Are student data at risk? (13.5.2020)

According to the current state of knowledge, student data on the university servers are not at risk.

Can student computers be infected? (13.5.2020)

According to current knowledge, students’ computers are not affected by the cyber attack.

Are login problems with Moodle related to the cyber attack? (12.5.2020)

No, the problems have nothing to do with the hacker attack, they probably come from overloads. Any problems can be reported through the helpdesk: https://www.it-services.ruhr-uni-bochum.de/support/online.html.de.

Are there consequences for the online semester? (11.5.2020)

Digital teaching at RUB can continue as planned. According to current knowledge, central servers are particularly affected by the hacker attack, which are needed in the RUB administration for e.g. the Windows systems Exchange and Sharepoint.

Can the online services of the UB be used? (11.5.2020)

All online services of the UB can be used and, according to the current state of knowledge, can also be used securely.

Will exams be postponed? (7.5.2020)

We do not know whether exams are postponed due to the computer attack. Please contact your examination office for further information.

Are registration deadlines for lectures extended? (7.5.2020)

Please ask your examination office for further information.

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